Frequently Asked Questions
Everything you need to know about your HORI electronics and orders.
What is the standard shipping time for electronics?
We typically process orders within 24-48 hours. Standard shipping takes 3-7 business days depending on your location, and you will receive a tracking number via email once dispatched.
Do your products come with a warranty?
Yes, all HORI electronics include a 12-month manufacturer warranty covering defects in materials and workmanship from the date of purchase.
What is your return policy for opened items?
We offer a 30-day return policy. Items must be returned in their original packaging with all accessories. A restocking fee may apply if the item shows signs of use or if components are missing.
Are HORI peripherals compatible with all gaming consoles?
Our products are designed for specific platforms including PC, PlayStation, Xbox, and Nintendo Switch. Please check the 'Compatibility' section on the individual product page before purchasing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How can I update the firmware on my device?
To ensure peak performance, you can download the latest firmware updates and driver software directly from our 'Support' page by searching for your specific model number.